Most of our shoes are in US women's size.

When you view a product, it will say "Men's size.." or "Women's size..." on the page.

Our shoes are always displayed in US sizes. You can convert them with our size chart.

Due to certain restrictions, we cannot publicly advertise our sales. We run all sales and promotions through email and SMS blasts. We do have a first-time customer coupon available through both of the below links:

Sign up for emails here.

Sign up for SMS/texts here.

Pronounced "foe", faux leather means non-animal based leather.

The difference is 2 sizes.

A men's 10 is a women's 12 and a women's 10 is a men's 8.

We do not carry half sizes. If you are between sizes, we recommend sizing up.

Approximately 10 days after your order is shipped, we will send you an email to review your products.

Please note, if you are not subscribed to our mailing list, you will not receive this email as it is considered non-essential.

We are open Monday through Friday, 8:30AM to 5:00PM PT. We are closed on major US holidays.

We are unable to provide exact restock dates. If an item is restocking within 5 months, the restock date will be listed on the product page.

Please sign up from the product page to be instantly alerted when an item restocks.

If you recieve an alert on restock day and the item is sold out- sign up again. Once you get an email or text, you are removed from the queue.

If your order is missing these items, please contact us.

If you simply need replacements, we process these on an as-needed basis. Email us at cs@demoniacult.com and include all relevant details including your home address, item number, color and size. We'll check if we have the part available and get back to you.

No. We do not allow editing of orders at this time. Your order will be cancelled and refunded, and you can repurchase the correct item. This includes changing sizes.

Wearing platforms comes with its own challenges compared to typical thin sole shoes, so be aware of common mistakes:

* When bending down, try to squat and keep your heels on the ground. Do not stand on the ball of your foot as you naturally would. Platforms don't flex like sneaker soles, so the stress of this repeated action may result in the heel separating from the platform.

* Unzip or unlace your shoes fully when taking them off. You do not want to use overt force when you put on/take off your shoes, as you can split the zipper doing this.

* If the zipper of your new pair is hard to pull, try rubbing a wax candle (or bar soap) on the zipper teeth while undone, this can help to lubricate the zipper and help it break in smoothly.

* Please be careful. We recommend against driving and traversing wet/icy floors while wearing platforms.

We ship from California, ZIP code 92821.

We do not offer pick-up. We are not open to the public.

All orders placed before 1PM Pacific on weekdays are sent to our warehouse for processing and are prioritized by category below. Orders placed after 1pm (or on weekends) will begin processing the next business day.

- Overnight orders are always packed and shipped same-day (before 1pm).

- Priority orders are shipped out the same or next business day depending on volume.

- Standard orders are shipped out within 2 business days.

We do not ship on weekends, nor do our carriers guarantee delivery on weekends.

Yes we do, but you cannot purchase faster shipping. You must select the USPS option when choosing a shipping method. Priority and Next Business Day will be ignored when shipping to a PO Box.

Nothing is wrong with your order, we are just busy. We don't generate a tracking number for your shipment until it is about to leave our warehouse.

Remember, the delivery time shown to you at checkout (and in your order confirmation) is how long the order will take from the moment you placed it until when you receive it. This includes processing time prior to shipping. Rest assured we adjust these estimates based on warehouse capacity and estimated demand (during the holiday season or a promotional period for example).

Orders over $60 are eligible for free shipping to the contiguous US.

Expedited and next-day shipping services are also available to the contiguous US for an additional fee.

International shipping rates vary by destination and order value and will be calculated at checkout.

You will receive an email from us indicating your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Demonia Cult account, or go directly to the carrier's website.

We ship all orders to the shipping address you provide. If there is a mistake with the shipping address after the order is placed, we must be immediately contacted to see if the information can be corrected. If the package has already shipped, we MAY be able to re-route it. If it has been delivered there is nothing we can do and we will not offer compensation. 

In any case, please contact us immediately at CS@demoniacult.com and include all changes necessary to correct the mistake.

When completing your purchase, an order confirmation screen should appear that says, "Thank you for your order". 

If you notice any errors in your confirmation, please reply to the confirmation email and let us know what we can do.

If you purchased Route Package Protection on your order, please click here.

 

If you did not purchase Route Package Protection:

Demonia Cult must be contacted within 7 business days of the alleged delivery date to file a lost package claim.

We are not responsible for lost or damaged packages due to negligence. (e.g. wrong address entered and no correction requested, left at doorstep while away from home)

Shop Pay Installments is presented as a payment option at the final stage of checkout where you would normally enter your credit card number.

If you use an auto-filled checkout like Apple Pay or Shop Pay, you will not be able to select Shop Pay Installments. Please restart the checkout process and enter all your details manually. (You may need to click "checkout as guest" near the bottom.)

If you make a purchase with Shop Pay Installments and decide to return it, we recommend you choose "original payment" when making your return. Once we receive and process your return, we will refund the payments you have made and you will not be charged again.

If you choose store credit for your return, you will still have to make the remainder of the payments, because your credit will be the full value of the order, even if it is not paid off yet.

Shop Pay uses their own screening process that we have no control over. If they deny your application, unfortunately we cannot help you. You can still check out normally by paying in full.

Yes. Our return policy extends to 45 days from the purchase date.
Shoes must be returned in new and unworn condition to be eligible for a full refund or store credit.

 

We do not accept returns of closeout or final-sale items.

Store credit is not redeemable for cash. 

[USA] Please click here to start your return.

[International] Please click here to start your return.

Once your item arrives at our warehouse we will authorize your refund within 5 business days.

We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to an additional 3-5 business days.

[USA] Since we provide you a fully paid shipping label, we charge approximately $7 per item (up to maximum $20 for 3 or more pairs returned) unless you are returning for store credit which incurs no fee. 

You are responsible for packaging the return. We do not reimburse boxes, tape, or packing materials. This fee is detailed during the return process is deducted from the refund.

Note: your original shipping fee will not be refunded unless the item was defective or delivered late.

[International] The DHL label fee is shown to you prior to authorizing the return. If selected, this fee will be deducted from the refund.

Some markets offer the choice of a "self-postage" return. This means you are responsible for getting the return back to us; we just give you an address and an RMA#.

In either case, the original shipping fee is non-refundable unless the item was defective.

In the event that you are not completely satisfied with the fit of your item, we offer a one-time exchange for a different size of the same item. Please note, exchanges are limited to size variations only; we cannot accommodate exchanges for different colors or different items.

Should you require a return after an exchange has been made, please be aware that the item will be subject to a restocking fee. This policy helps us maintain the high quality of our products and service.

For international orders, we do not offer exchanges. Please return and reorder.

If you suspect you received a defective product, contact us within 15 days before wearing/using it.

Please send us 1-2 photos of the issue at CS@demoniacult.com and include your order number.

If your shoes are used and you believe a defect has occurred/become apparent, you may still email us a photo of the issue with your order number to CS@pleasershoes.com. These cases are handled on a case-by-case basis at our sole discretion.

Begin your return as a refund to original payment and place the new order as soon as possible (with expedited shipping if necessary for your deadline). This will ensure that we get your new order to you as soon as possible, without waiting for return shipping and store credit processing.