The majority of our styles are listed in US women’s sizes. However, we do offer unisex and men's styles.

Each product page will specifically indicate the sizing type as either "Men's size..." or "Women's size..." directly above the size selector.

All footwear on our website is displayed in US sizes.

If you need to convert your size, please refer to our size chart.

Due to certain restrictions, we do not publicly advertise our sales. All promotions and exclusive offers are shared via our email and SMS newsletters.

First-Time Customer Discount:
If you are a first-time customer, you can receive a coupon code by signing up for the newsletter.

Yes, we do. Demonia Cult electronic gift cards are available for purchase here.

Redeeming & Usage:

• No Expiration: Demonia Cult gift cards never expire.
• Usage Limit: You can apply up to five (5) gift cards per order.
• No Account Required: You do not need an account to redeem or use a gift card.
• Terms: All gift card sales are final and are not redeemable for cash.

How to Gift:
To send a gift card to someone else, you have two options:

1. Forward the email: Purchase the gift card using your own email and forward the digital gift card email to the recipient.
2. Direct Delivery: Enter the recipient’s email address at checkout to have the gift card delivered directly to their inbox.

Our vegan leather is a high-quality, synthetic alternative to animal skin, typically made from Polyurethane (PU). It is designed to replicate the premium look, texture, and durability of traditional leather without the use of any animal products.

Vegan leather is also generally easier to maintain and more resistant to water than traditional leather.

The difference between US men’s and women’s sizing is two sizes.

• To convert from men’s to women’s: Add two sizes (e.g., a men’s 8 is a women’s 10).
• To convert from women’s to men’s: Subtract two sizes (e.g., a women’s 12 is a men’s 10).

We do not offer half-sizes at this time. If you are typically between sizes or wear a half-size, we recommend sizing up to the nearest whole size for the most comfortable fit.

You will receive an automated email invitation to review your items within the following timeframe:

• Domestic Orders: Approximately 10 days after shipping.
• International Orders: Approximately 21 days after shipping.

Please note: You must be subscribed to our mailing list to receive this invitation. Because review requests are considered non-essential marketing communications, they will not be sent to customers who have opted out of our email list.

Our customer service and operations teams are available Monday through Friday, from 8:30 AM to 5:00 PM PT.

Please note that we are closed on all major US holidays. If you contact us outside of these hours, we will get back to you as soon as possible on the next business day.

We are unable to provide exact restock dates. While our customer service team can provide an estimate (typically within a +/- 2-week window), these dates are subject to change.

How to stay updated:

• Sign up for alerts: On the product page, select your size and enter your email or phone number to be instantly notified when that item is back in stock.
• Missing a restock: If you receive a restock alert but the item is already sold out when you arrive, please sign up again. Once an alert is sent, you are automatically removed from the notification queue and must re-register for the next restock.

We do not currently sell separate accessories or replacement laces directly on our website.

Missing Items:
If your order arrived missing accessories or laces, please contact us immediately at customerservice@demoniacult.com so we can resolve the issue for you.

Replacement Requests:
We provide replacement parts on an as-needed basis, depending on availability. To request a replacement, please email us with the following details:

• Your full shipping address
• The item number (SKU)
• The specific color and size of the shoe

Our team will check our current inventory and confirm if the part is available.

Wearing platforms offers a unique aesthetic but requires different care and movement than standard footwear. To ensure the longevity of your shoes and your own safety, please keep the following tips in mind:

• Proper Movement: Unlike sneakers, platform soles do not flex. When bending down or crouching, remain in a squat position with your heels flat on the ground. Avoid standing on the balls of your feet, as repeated stress in this area can cause the heel to separate from the platform.
• Zipper & Lace Care: Always fully unzip or unlace your shoes before putting them on or taking them off. Using force to wedge your foot in can lead to split zippers or damaged hardware.
• Zipper Maintenance: If a new zipper feels stiff, rub a small amount of clear candle wax or bar soap along the teeth while the shoe is undone. This helps lubricate the mechanism for a smoother break-in period.
• Safety First: Please use caution when wearing platforms. We recommend against driving or traversing wet or icy surfaces while wearing heightened footwear.

All orders are shipped from our warehouse in California (ZIP code 91789).

We do not offer a pick-up option. Our facility is an e-commerce warehouse and is not open to the public.

All orders placed before 12:00 PM (noon) PT on weekdays are sent to our warehouse for processing and are prioritized based on the shipping method selected:

• Express Orders: Packed and shipped the same business day (if placed before 12:00 PM PT).
• Standard Orders: Shipped the same or next business day, depending on current volume.
• Economy Orders: Shipped within 1–2 business days.

Important Notes:

• Off-Hours: Orders placed after 12:00 PM PT, or during weekends and holidays, will begin processing the following business day.
• Peak Seasons: During the holiday season, please allow an additional 3–4 business days for Economy orders to dispatch.
• Weekends: We do not ship on Saturdays or Sundays, and our carriers typically do not deliver on weekends.

Yes we do, however we do not ship to PO boxes in Hawaii or Alaska.

Nothing is wrong with your order; our team is simply hard at work processing your items. We generate tracking numbers only once a shipment is ready to depart from our warehouse.

Understanding Your Delivery Estimate:

• Total Timeframe: The delivery window shown at checkout and in your confirmation email is an estimate of the total time from order placement to arrival at your door.
• Processing Included: This estimate already accounts for the time our team needs to pick, pack, and ship your order.
• Dynamic Reliability: We constantly adjust these delivery estimates based on current warehouse capacity and high-demand periods (such as holidays or promotions) to ensure they remain as accurate as possible.

Rest assured, your order is moving through our system.

Contiguous U.S. Shipping:

• Free Economy Shipping: Available for all orders over $100.
• Standard and Express Shipping: These services are available for an additional fee, which will be calculated at checkout based on your location.

International Shipping:
Rates for international orders vary by destination and order value. Your specific shipping cost will be calculated and displayed during the checkout process.

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your package using any of the following methods:

1. Direct Link: Click the tracking link provided in your shipping confirmation email.
2. Customer Account: Log in to your Demonia Cult account to view your order history and current status.
3. Carrier Website: Copy your tracking number and paste it directly into the search bar on the carrier’s website (e.g., UPS, FedEx, or DHL).

We ship all orders to the address provided at checkout. Please review your information carefully before placing your order.

If you notice an error:

• 30-Minute Edit Window: You have 30 minutes after placing your order to edit your shipping information directly through your order confirmation page.
• After 30 Minutes: Please contact us immediately at customerservice@demoniacult.com. Include your order number and the corrected shipping details.
• If the Order has Shipped: We may be able to request a re-route with the carrier, though this is not guaranteed and may be subject to carrier fees.
• If the Order has been Delivered: If the package is delivered to the incorrect address provided at checkout, we are unable to offer a refund or replacement.

After completing your purchase, a confirmation screen will appear displaying the message, "Thank you for your order."

Order Confirmation Email:
You will also receive an automated order confirmation email containing your order number and full summary. If you do not see this email within a few minutes of purchase, please check your spam or promotions folders.

Reviewing Your Order:
Please review your confirmation details carefully. If you notice any errors in your shipping address or the items selected, please reply directly to your confirmation email or contact us immediately at customerservice@demoniacult.com so we can assist you.

If your tracking information shows "delivered" but you cannot find your package, the next steps depend on whether you opted for shipping protection:

• With Route Package Protection: If you purchased Route Protection at checkout, please Click Here to File a Claim directly for a quick resolution.
• Without Route Package Protection: You must contact us at customerservice@demoniacult.com within 7 business days of the reported delivery date. This allows us to initiate a lost package claim with the carrier on your behalf.

Important Note on Liability:
Demonia Cult is not responsible for packages that are lost, stolen, or damaged due to customer negligence. This includes, but is not limited to:

• Entering an incorrect or incomplete shipping address.
• Packages left unattended at a doorstep for an extended period while the recipient is away.

Shop Pay Installments is presented as a payment option at the final stage of checkout where you would normally enter your credit card number.

Please follow the prompts provided by Shop Pay Installments to set up your payment plan.

If you use an auto-filled checkout like Apple Pay or Shop Pay, you will not be able to select Shop Pay Installments. Please restart the checkout process and enter all your details manually. (You may need to click "checkout as guest" near the bottom.)

If you purchased your footwear using Shop Pay Installments, your return options will affect your ongoing payment plan:

• Refund to Original Payment (Recommended): If you choose this option, any installments you have already paid will be refunded to you, and all future scheduled payments will be canceled. This is the simplest way to close out your payment plan.
• Store Credit: If you choose to receive store credit for your return, you will receive the full value of the order as a digital credit immediately. Because you are receiving the full value upfront, you must continue to make your remaining installment payments to Shop Pay until the balance is paid off.

For more specific questions regarding your Shop Pay account or payment schedule, please contact Shop Pay directly.

Shop Pay uses their own screening process that we have no control over. If they deny your application, unfortunately we cannot help you. You can still check out normally by paying in full.

Yes, we accept returns within 45 days of the original purchase date.

Return Requirements:

• Condition: Shoes must be returned in new and unworn condition to be eligible for a refund or store credit.
• Exclusions: Closeout and final-sale items are not eligible for return.
• Store Credit: Credits issued for returns are not redeemable for cash.

For complete details on our process, including instructions and potential fees, please view our full return policy page.

[USA] Please click here to start your return.

[International] Please click here to start your return.

Refunds are processed once your returned items arrive at our warehouse. Please allow up to 7 business days from the date of delivery for our team to inspect the return and authorize your refund.

Once authorization is complete, the status of the funds will depend on your specific financial institution. It typically takes an additional 3–4 business days for the refund to appear in your bank account.

The cost of your return depends on your location and the return method selected:

Domestic (USA) Returns:

• Store Credit: Returns for store credit are free, and we provide a prepaid shipping label at no cost.
• Refund to Original Payment: A shipping and handling fee is deducted from your refund to cover the prepaid label. This fee is approximately $7 per item, with a maximum cap of $20 for returns of three or more pairs.
• Packaging: You are responsible for providing the shipping box and tape. Demonia Cult does not reimburse for packing materials.
• Original Shipping: Your original shipping fee is non-refundable unless the item was confirmed defective or delivered after the guaranteed date.

International Returns:

• DHL Prepaid Label: The specific DHL label fee will be displayed during the return process. If you proceed, this fee will be deducted from your final refund.
• Original Shipping: Original shipping fees are non-refundable unless the item was confirmed defective.

If you are not completely satisfied with the fit of your item, we offer a one-time exchange for a different size of the same item.

Exchange Policy (USA Only):

• Same Style & Color: Exchanges are strictly limited to size variations of the exact shoe originally ordered. We cannot process exchanges for different colors or styles.
• Shipping: All replacement items are sent via Economy Shipping with no exceptions.
• Returning an Exchanged Item: If you need to return an item that has already been exchanged once, it will be subject to a restocking fee.
• Start an Exchange: You can begin the process through our return portal.

International Orders:
At this time, we do not offer direct exchanges for international orders. Please return your original order for a refund and place a new order for the correct size.

If you suspect you have received a defective product, please contact us at customerservice@demoniacult.com within 15 days of delivery and prior to wearing or using the items.

To help us assist you quickly, please include:

• Your order number
• 1–2 clear photos of the issue

Defects after use:
If you have already worn your shoes and believe a manufacturing defect has become apparent, please email us with your order number and photos of the concern. These cases are evaluated on a case-by-case basis at our sole discretion to determine the appropriate resolution.

To receive a replacement item as quickly as possible, we recommend following these steps:

1. Place a new order immediately: This ensures the item is reserved and ships out right away. You can choose an expedited shipping method at checkout if you are working against a specific deadline.
2. Request a refund: Process the return for your original items as a refund to your original payment method.

This method is significantly faster than a standard exchange, as it bypasses the time required for your return to reach our warehouse and for a credit or exchange to be processed.