Items are only eligible for a full refund if they're received in new and unworn condition.
Returns received in used/damaged condition will receive no credit and will be held for 7 days - we will contact you and you will be asked to provide a shipping label if you wish to have the item(s) returned to you.
Closeout/final sale items cannot be returned.
Domestic (USA) click here to return.
You may return your order within 45 days for a refund or store credit.
If you'd like to exchange your shoes, please choose store credit when filing the return. You can use this credit to place a new order.
International (Rest of World) click here to return.
You may return your order within 30 days for a full refund. We do not offer store credit for international returns.
You pay return shipping. The DHL fee will be shown to you upon opening a return and will be deducted from your refund. We will provide you a label at this time.
Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for tax refunds.
Does the return label expire?
Yes. Once we send you the return label, you have 15 days to ship the return before the label expires.
What if my return arrives to you late?
As long as your return was initiated within the return window and your label is not expired, we will accept your return. Do not worry about transit delays.
What if my order is defective?
If you suspect that your order has a manufacturing defect please contact us at email@example.com with your order number and a photo of the defect. Please also include a photo of the bottom sole of the shoe.
What if you sent me the wrong item?
If we sent you the wrong item, please send us an email at firstname.lastname@example.org with your order number and a photo of the shoes you received.
When will I get my refund?
Once your item arrives at our warehouse we will authorize your refund in 5-7 business days.
There is a delay for your refund to appear in your bank account. This is often 3-5 business days. We have no control over this.
Why is there a fee to return my order?
Since we provide you a fully prepaid shipping label to return your order, we will deduct $6.95 per item from your refund (up to a maximum fee of $18 for 3 or more items returned) unless you are returning for store credit (no fee).
Additionally, your original shipping cost will not be refunded unless the item was defective or delivered late.
Return 1 item for a refund = $6.95 fee, return 8 items for a refund = $18 fee.
Return 1 item for store credit = $0 fee, return 8 items for store credit = $0 fee.
If you do not have sufficient packaging or a spare box to return your items, we recommend that you purchase one from a store like Walmart or Office Depot, do not purchase packaging at the UPS/Fedex store as they charge exorbitant fees. We do not reimburse packaging, tape, or other material costs associated with your return.
Store credit is not redeemable for cash.
International (Rest of World)
We sadly cannot offer free return shipping outside of the United States.
The return shipping fee is deducted from your refund.
What if I want to exchange for another size or color?
If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you when we receive and inspect your return.
International (Rest of World)
Please return your order for a refund and re-purchase the new item.
If fraudulent returns are detected, we reserve the right to disable returns from your account.