Return Policy

Shoes must be returned in new condition in order to be eligible for a refund or store credit.

 

Can I return my order?

Domestic (USA)

You may return your order within 30 days for a full refund. If 30 days have passed you may still return the order for store credit for a total of 90 days.

If you'd like to exchange your shoes, please choose store credit when filing the return. You can use this credit to place a new order.

International (Rest of World)

You may return your order within 30 days for a full refund. We do not offer store credit refunds for international orders.

You pay return shipping. The DHL fee will be shown to you upon opening a return and will be deducted from your refund. We will provide you a label at this time.

Additionally, duty, tax and original shipping are not refunded. Please contact your local tax authority for tax refunds. 

 

How do I start my return?

For domestic orders (United States) please click here to start your return.

For international orders, click here to start your return.

 

What if my order is defective? 

If you suspect that your order has a manufacturing defect please contact us at cs@demoniacult.com with your order number and a photo of the defect. Please also include a photo of the bottom sole of the shoe.

 

What if you sent me the wrong item?

If we sent you the wrong item, please send us an email at cs@demoniacult.com with your order number and a photo of the shoes you received. We will not ask you to return them in this case.

 

When will I get my refund?

Once your item arrives at our warehouse we will authorize your refund within 2 business days.

We can not estimate the delay for your refund to appear in your bank account. This is often 2-5 business days. 

 

Why is there a fee to return my order?

Domestic (USA)

We provide you a prepaid shipping label to return your order.

Return shipping is always free if your order is over $100.

If your original order was under $100 and you are not returning for store credit, $5 will be deducted from the refund.

Additionally, your original shipping fee will not be refunded unless the item was defective or delivered late.

International (Rest of World)

We simply cannot offer free return shipping outside the United States.

The return shipping fee is deducted from your refund.

 

What if I want to exchange for another size or color?

Domestic (USA)

If you would like to exchange your shoes for another size or color, please file your return as a store credit, and use the credit to order the new pair once we issue the credit to you when we receive and inspect your return. 

International (Rest of World)

Please return your order for a refund and re-purchase the new item.

 

 

If fraudulent returns are detected, we reserve the right to disable returns from your account.

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