RETURN POLICIES

  • Mandatory Inspection: All returns must be physically received and inspected by our warehouse team before any refund, store credit, or replacement exchange is issued.
  • Condition Requirements: Items must be completely unworn, free of scuffs, marks, or outdoor residue.
  • Shoe Box Protection: Shoes must be returned inside their original manufacturer shoebox, which must be placed inside a protective shipping carton or mailer bag. Do not affix tape, labels, or stamps directly onto the manufacturer shoebox.
  • Non-Returnable Items: All closeout and final-sale items are considered fixed sales and cannot be returned or exchanged.
  • Rejected Returns: If an ineligible/used item is received, we will notify you and hold the item for 7 business days. You must provide a prepaid shipping label within this 7-day window to have the item shipped back to you. Unclaimed items will be disposed of after 7 days.

DOMESTIC (USA)

Return Window

  • Standard: Returns and exchanges are accepted within 45 days of the original purchase date.
  • Holiday Extension: Orders placed between October 1 and December 31 qualify for an extended 60-day return window.

The Process & Fees

Upon initiating a return through our portal, you will receive a prepaid shipping label.

  • Store Credit & Exchanges: 100% FREE return shipping (no label fee deducted).
  • Refund to Original Payment: A return shipping fee of $6.95 per item (capped at a maximum of $20.00 for 3 or more items) will be deducted from your final refund balance.
  • Packaging: You are responsible for safely packaging your items before dropping them off with the carrier. Carriers do not provide free packaging or packing services.

Exchanges

  • Size Only: We offer a one-time exchange for a different size of the exact style and color originally purchased. We cannot accommodate exchanges for different styles or alternate colors.
  • Dispatch Timing: Your replacement exchange pair will be shipped via Economy Shipping once your return package has been received and inspected at our warehouse.

Returns After an Exchange
If you choose to return an item that has already been exchanged:

  • A $9.95 restocking fee per item will apply.
  • Refunds are issued exclusively to the original payment method used on the initial order; store credit is not available for secondary returns.

Important Note
Store credit is non-refundable and cannot be redeemed for cash.

To begin your return or exchange, please click the button below:

Click here to return

INTERNATIONAL (REST OF THE WORLD)

Return Window:
All international returns are accepted within 45 days of the original purchase date.

Prepaid DHL Return Service:

  • We provide prepaid DHL return shipping labels for all international returns. The postage fee is determined by your destination country and will be clearly displayed and deducted from your refund balance.
  • Self-Postage Discontinued: Standard postal carriers incur heavy U.S. Customs duties on returned goods. Our prepaid DHL service is customs-exempt, ensuring faster transit and no unexpected brokerage fees. Unapproved self-shipped returns are not accepted.

Refund Information

  • Inspection & Processing: Refunds are authorized within 10 business days of your package being received and inspected at our warehouse.
  • Non-Refundable Costs: Original shipping fees, customs duties, and import taxes are strictly non-refundable.
  • Refund Method: All international returns are refunded to the original payment method only. We do not offer store credit or direct exchanges for international orders (please return for a refund and place a new order online).

To begin your return please click the button below:

Click here to return

FAQ

When will I receive my refund, store credit, or exchange?

All returns must be received and inspected at our warehouse before any action is taken:

  • Inspection Window: Please allow up to 10 business days from the date your package arrives at our facility for inspection and processing.
  • Refunds: Once authorized, it typically takes 3–5 business days to appear in your account balance, depending on your financial institution.
  • Store Credit: Issued via email immediately following successful inspection.
  • Exchanges: Your replacement size will be packed and dispatched via Economy Shipping within 1–2 business days after your returned pair passes inspection.
Does the return label expire?

Yes. Once your prepaid shipping label is generated, it is valid for 15 days. Please ensure your package is dropped off and scanned by the carrier within this timeframe. If the label expires before tendering the package, you must re-initiate the request through our portal.
What if my return arrives to you late?

As long as you initiated your return within the eligible return window (45 days, or 60 days during holiday) and your package received its carrier scan before the 15-day label expiration, your return will be honored. Transit delays will not impact your refund.
What if my order is defective?

Please inspect your footwear prior to wearing. If you suspect a manufacturing defect, contact us at customerservice@demoniacult.com within 15 days of delivery.


Please include:

  1. Your order number.
  2. 1–2 clear photos of the defect.
  3. A clear photo of the bottom sole of the shoes (showing unworn condition).
What if you sent me the wrong item?

If you received an incorrect style, size, or color, please email customerservice@demoniacult.com with:

  1. Your order number.
  2. A clear photo of the shoes and the box label you received.

Do not initiate a standard return request; our team will provide a prepaid solution to get you the correct pair immediately.
Why is there a fee to return my order?
  • Domestic Refund: A shipping fee of $6.95/item (max $20.00 for 3+ items) is deducted from your refund balance.
  • Domestic Store Credit / Exchange: 100% Free return shipping.
    Exchanged Item Return: A $9.95 restocking fee applies if returning a pair previously received via exchange.

  • International Returns: Calculated DHL prepaid shipping fees are deducted from the refund.
  • Original Shipping: Initial shipping costs are non-refundable unless the return is due to a verified shipping error or manufacturing defect.

Fee Examples (Domestic):
- Return 1 item for refund = $6.95 fee
- Return 2 items for refund = $13.90 fee
- Return 3+ items for refund = $20.00 fee (Capped)
- Return any quantity for Store Credit = $0 fee
- Return any quantity for Exchange = $0 fee

Packaging Tips:

You are responsible for the safe transit of your return. Always place the shoebox inside an outer box or heavy-duty bag. We recommend purchasing packing materials at general retailers (e.g., Walmart, Target, Office Depot) rather than at carrier counters where packaging costs are significantly higher.
What if I want to exchange for another size?

We only offer direct one-time exchanges for a different size in the exact same style and color (Domestic US only). If you would like a different style or color, please select Store Credit or a Refund in the return portal and place a new order for the desired pair.

To protect our customers and operations, we actively monitor return frequency and condition. We reserve the right to refuse service and deactivate return/exchange privileges on accounts associated with fraudulent, excessive, or abusive return activity.