How soon will my order ship?
We do our best to get you your order as quickly as possible. With the exception of weekends and holidays, we ship all orders placed before 12pm Pacific time on the same day. All orders after this time are shipped the next business morning.
Is shipping free?
Orders above $75 within the continental United States will receive free UPS ground shipping. For orders below this amount, the cost is $5.
Please note, we do not deliver on weekends.
How do I place an international order?
Scroll down and find the flag at the bottom of the page. Click it and select your country if it is not correct. Then simply shop as you normally would.
Your shipping & taxes will be automatically calculated once you enter a shipping address. There will be no bill when you receive the package.
Do you ship to my country?
Probably- we ship to almost every country in the world.
Some exclusions include: Russia, Ukraine, Belarus, Congo, Haiti, Syria, Kuwait, Iran, Iraq and the Ivory Coast.
How much does international shipping cost and how long does it take?
Transit times vary by country and shipping service. Please expect 5-8 business days for delivery. Longer if you choose to use postal service.
• Orders are processed Monday - Friday, excluding federal holidays.
• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)
• All international orders are subject to customs fees determined by their countries regulations and will be collected at checkout.
How do I track my order?
You will receive an email from us indicating your Pleaser Shoes order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Pleaser Shoes account, or go directly to the carrier's website.
What if I entered my shipping information incorrectly or missing information?
Pleaser ships all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, Pleaser must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at: 1-714-771-1888
If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Pleaser as undeliverable. UPS and USPS will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to someone else (significant other, spouse, etc.), you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name else the courier likely will not deliver the package.
If your package is returned to Pleaser, there is a $5.95 US to have the package reshipped with basic service. INTERNATIONAL: Please see below for package refusal information.
How do I know you received my order?
When completing a purchase on Pleaser an order confirmation screen should appear that says, "Thank you For Your Pleasershoes.com Order". If this message appears, we have received your order. If you notice an error in your order, you must notify Pleaser immediately or the order will be shipped as received by our internal system when the order was placed.
What if I am unable to locate my delivered package?
Pleaser needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact us immediately.
Your shipping confirmation will contain the delivery date, and ability to track your package via the corresponding tracking system. Failure to notify Pleaser because you are unable to locate your delivered package results in the lost / stolen package is your responsibility.