Shipping
How soon will my order ship?
With the exception of weekends and holidays, we ship expedited orders placed before 1PM Pacific time the same day. Expedited orders placed after this cutoff are shipped the following business day. All ground (standard shipping) orders are usually shipped within 5 business days from the order date.
Is shipping free?
Orders above $60 within the contiguous United States will receive free ground shipping. For orders below this amount, the fee is $5.
Please note, we do not deliver on weekends.
How do I place an international order?
Scroll all the way to the bottom of the page. If the county name is not detecting your location correctly, click it and choose your location. Then simply shop as you normally would.
Your shipping & taxes will be automatically calculated once you enter a shipping address.
Do you ship to my country?
Probably- we ship to almost every country in the world.
Some exclusions include: Russia, Ukraine, Belarus, Congo, Haiti, Syria, Kuwait, Iran, Iraq and the Ivory Coast.
How much does international shipping cost and how long does it take?
Transit times vary by country and shipping service. Please expect 5-8 business days for delivery. Longer if you choose standard service.
• Orders are processed Monday - Friday, excluding federal holidays.
• We are not responsible for lost or stolen packages or packages delayed by the carrier. (See “what if I’m unable to locate my package?” for more information.)
• All international orders are subject to customs fees determined by their countries regulations and will be collected at checkout.
How do I track my order?
You will receive an email from us indicating your Demonia Cult order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Demonia Cult account, or go directly to the carrier's website.
What if I entered my shipping information incorrectly or missing information?
We ship all orders to the shipping address provided by the customer. If there is a mistake with the shipping address after the order is placed, We must be immediately contacted to see if the information can be corrected. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with. Please contact us at: 1-714-681-7861
If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to us as undeliverable. UPS and USPS will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to someone else (significant other, spouse, etc.), you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name else the courier likely will not deliver the package.
How do I know you received my order?
When completing a purchase on Demonia an order confirmation screen should appear. Your order confirmation number will start with the letters "DC-" followed by 7 digits. If this message appears, we have received your order. If you notice an error in your order, you must notify Demonia immediately or the order will be shipped as received by our internal system when the order was placed.
What if I am unable to locate my delivered package?
Demonia Cult needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact us immediately.
Your shipping confirmation will contain the delivery date, and ability to track your package via the corresponding tracking system. Failure to notify Demonia Cult because you are unable to locate your delivered package results in the lost / stolen package is your responsibility.